Question 1

Language Tagging

Accepted Answer

So that each page on our website is compatible with language information-assist systems, including audible speak-back software and Braille translators. You can currently use these forms of information assistance on any page on our site. We are also working to provide sign language interpretation and prerecorded audio content in synchronized media as an alternative to text.

Question 2

More Label Tags

Accepted Answer

We have more labels and titles to make it easier to find things and to use less keystrokes in getting around our website.

Question 3

Image Text Alternatives

Accepted Answer

We have added missing label tags on images throughout our website to make it easier for people with visual or cognitive disabilities to find information on our site. We are working to have a corresponding image for every page on our website that you can use as an alternative to text. We are making every reasonable effort to make the images functional so you can find the content you are looking for quickly. We are also making it possible to find content without having to distinguish between colors.

Question 4

Easier Keyboard Access

Accepted Answer

We have made it easier to use the keyboard on our website, a functionality we will continue to improve so that you can find what you are looking for easier, without requiring a mouse or touch input device.

Question 5

Resizing Text

Accepted Answer

We are making it easier to change the text size and font style and the space between lines to make our website more user-friendly. Large-scale text and images of large-scale text will have a contrast ratio of at least 3:1 when this process is complete. We are also adding a zoom feature so you can make images even larger when needed.

Question 6

Video and Audio Controls

Accepted Answer

We are adding easy to find controls for prerecorded audio and visual content.

Question 7

Partial Conformance Where Full Accessibility Is Not Possible

Accepted Answer

Some of the pages on our website may not conform fully to existing accessibility standards if accessibility support for them does not exist. For such pages, every effort is being made to make them conforming to existing guidelines. Such partial non-conforming content may exist, for example, where a third party has contributed content that is non-conforming. If you find any content that is not accessible, please call our office during business hours and we will get you the information you need.

Question 8

Web Accessibility Partner

Accepted Answer

We have a web accessibility partner who works with our web accessibility team to update our website and content and integrate new apps and releases that will make it easier to use our services and products. We are committed as a company to work with our partner to make our website more accessible to everyone.

Question 9

Future Changes

Accepted Answer

In order to increase accessibility to our services and products to everyone, we are committed to following the evolving standards for accessibility, and will continue to work with our accessibility partner to upgrade our existing legacy system to make it better.

Website Accessibility Policy

Our Commitment

Improvements We've Made

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